SOPs
Step by step standard operating procedures for the tasks that need to run the same way every time, no matter who on your team is doing them: listing, fulfillment, returns, and customer support.
New Product Listing SOP
What's inside
The step by step process for photographing, writing, and publishing a new product across your website and marketplaces, so listings stay consistent as your catalog grows.
How to use it
Follow the steps in order for every new product, from photography brief through to publishing and a final QA check on the live listing.
Order Fulfillment SOP
What's inside
The process from order received to dispatched, built so nothing gets missed even during a busy sale period with high order volume.
How to use it
Print or pin this at your packing station. Each stage, pick, pack, label, dispatch, has a clear checkpoint before moving to the next order.
Returns & Refunds SOP
What's inside
A consistent process for handling returns that protects your margins and keeps customers happy, instead of ad hoc decisions made differently every time.
How to use it
Use this as the standard flow for every return request, from the initial customer message through inspection, decision, and refund or replacement.
Customer Support Response SOP
What's inside
Standard response templates and escalation rules for common customer queries, so response quality doesn't depend on who happens to answer.
How to use it
Give this to anyone handling customer messages. It covers common scenarios and exactly when an issue should be escalated rather than handled directly.
Frequently asked questions
What is Jynzi?
Jynzi is an ecommerce strategy, consulting, and AI tools company built for Indian D2C brands and marketplace sellers. Alongside free tools like this one, we help sellers launch, manage, and grow across Amazon, Flipkart, Myntra, Ajio, and their own website, combining hands on consulting with practical AI powered tools.
Are these SOPs really free?
Yes, every SOP here is free with no signup required, download and adapt them to your own operation.
Can I customize these SOPs for my own business?
Yes, they're meant to be a starting point, not a rigid script. Adjust the specific steps to match your own tools, team size, and product category.
Can I get help launching my ecommerce business?
Yes. Jynzi's consulting team offers end to end support for launching an ecommerce business, from choosing the right structure and getting your registrations sorted, to building your website, listing on marketplaces, and managing your store as you grow. Book a free consultation below and we will map out exactly what you need.
Need help launching your ecommerce business?
We provide end to end ecommerce launch, website, and marketplace listing and management services, so you can grow seamlessly across every channel. Book a free consultation and we will map out your next steps together.